Privacy Policy

1. About Hotel Saraswati

Hotel Saraswati, I.C.P Road, Ward No. 5, Sonauli, Maharajganj, Uttar Pradesh – 273308, India.
Phone: +91 7068022605 / +91 7755022605 · Email: info@hotelsaraswatiindia.com

2. Information We Collect

Depending on how you use our website, we may collect:

• Personal information: full name, mobile number, email address, postal address, country, city.
• Booking information: check-in/check-out dates, number of guests, room type, special requests.
• Payment information: where online payments are offered, these are processed through a secure payment gateway; we do not store complete card or banking credentials on our own servers.
• Technical information: IP address, browser type, device information, pages visited, and referral source.

3. How We Use Your Information

We use your information to confirm reservations, respond to enquiries, provide customer support, process bookings, prevent fraud, maintain website security, and comply with legal obligations. With your consent where required, we may also send promotional offers or hotel updates, which you can unsubscribe from at any time.

4. Cookies

Our website may use cookies to remember preferences, analyze traffic, and improve performance. You can manage or disable cookies through your browser settings.

5. Payment Information

If online payments become available, secure payment gateways will be used and transactions encrypted. We do not store complete card details on our own systems.

6. Refunds & Cancellations

Refunds and cancellations are governed by our Cancellation Policy.

7. Data Security

We take reasonable technical and organizational measures to protect personal information, including SSL encryption, secure hosting, restricted administrative access, and regular software updates. However, no internet transmission or storage system can be guaranteed to be completely secure.

8. Sharing of Information

We do not sell or rent your personal information. We may share it only when necessary with payment providers, hosting providers, IT support providers, or government/law enforcement authorities where legally required.

9. Your Privacy Rights

Depending on applicable laws, you may have rights to access, correct, delete, or restrict processing of your personal information, and to withdraw consent where processing is based on consent. To exercise these rights, contact us using the details above.

10. Data Retention

We retain personal information only for as long as reasonably necessary to complete bookings, meet legal obligations, resolve disputes, and maintain business records.

11. Children's Privacy

Our website is not intended for children to independently provide personal information. If a parent or guardian believes a child has submitted personal information, please contact us so we can review and, where appropriate, remove it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with an updated revision date.

13. Contact Us

For privacy-related questions or requests, contact Hotel Saraswati at info@hotelsaraswatiindia.com or +91 7068022605.